Frequently Asked Questions

Ordering Process

How do I apply a promo code to my order?

Enter your promo code at checkout in the designated box. The discount will automatically be applied to your total.

Can I change or cancel my order after placing it?

You can change or cancel your order within an hour after placing it. Contact customer service immediately for assistance. Once an order is processed and shipped, it cannot be cancelled.

What should I do if I receive a damaged or incorrect item?

Contact our customer service within 48 hours of delivery with your order number and photos of the item. We will guide you through the return process and ensure a replacement or refund.

Shipping and Delivery

How do I track my order?

Log into your account and visit 'My Orders' for real-time updates on your shipment's status.

How long does delivery take?

Standard shipping usually takes 3-5 business days, with expedited options available for faster delivery.

Do you offer international shipping?

No, we don't offer international shipping.

Payment and Pricing

What payment methods are accepted?

We accept credit/debit cards, online banking, Cash On Delivery.

Do you offer a price match guarantee?

Dollor Small Store does not offer a price match guarantee, but we ensure competitive pricing and great value.

Product Information

What products can I find at Dollor Small Store?

We offer a wide range including fashion apparel, electronics, home goods, and beauty products.

Is there a way to filter products by sustainability or ethical practices?

Yes, we provide filters to browse products based on their sustainability credentials or ethical sourcing.

What measures are in place to ensure the quality of products?

We conduct rigorous quality checks and partner with reputable manufacturers, ensuring all products meet our high standards.

Returns and Refunds

Can I return or exchange an item?

Items can not be returned but exchanged within 7 days of delivery in their original condition, with some exclusions.

Customer Services and Support

How can I contact customer service?

ur team is available 24/7 via email, live chat, and phone. Visit our 'Contact Us' page for more details.

Reviews and Feedback

How can I leave a review for a product?

After purchase, you'll receive an email invitation to review or go to the product page on our site and click "Write a Review."

Ethical and Sustainability Practices

What is your policy on sustainability and ethical sourcing?

We are committed to sustainability and ethical sourcing, partnering with suppliers who adhere to high ethical standards.

Product Information

Is it safe to shop on Dollor Small Store?

Absolutely. We use advanced encryption and security protocols to protect your information and transactions.

Are there any benefits for signing up for an account?

Account holders receive exclusive offers, early access to sales, and can easily track orders and manage returns.

How can I stay updated on the latest deals and products?

Subscribe to our newsletter and follow us on social media for the latest updates.